Shipping policy

Shipping Policy

At SimWheels, we are committed to delivering premium wheel setups to enthusiasts across Europe. Because we handle specialized equipment, our shipping process is designed to guarantee the safety and quality of your order.

1. Order Processing

All orders are officially processed and dispatched from our partner suppliers within 1-3 business days.

Once the order is dispatched, it enters our specialized logistics network.

2. Delivery Estimates To ensure the best rates and the safest handling for heavy and high-value items like alloy wheels, we use dedicated transport channels.

Total Estimated Delivery Time: Currently, the delivery window for all wheel sets is 3 to 4 weeks.

This timeframe allows us to manage the international logistics and quality control necessary to bring the "Perfect Fitment" directly to your door.

3. Shipment Confirmation & Tracking You will receive a Shipment Confirmation email as soon as your order is in the final stage of delivery with our local premium courier. This email will contain your tracking number, which will be active within 24 hours.

4. Customs, Duties, and Taxes SimWheels is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Note: For EU-to-EU shipments, no extra customs fees usually apply.

5. Damages and Inspection SimWheels is not liable for products damaged or lost during shipping. However, your satisfaction is our priority.

Important: Always inspect the boxes upon delivery. If the packaging is visibly damaged, please sign the courier’s document as "Accepted with reservation". This is the only way to ensure a claim can be processed.

Please save all packaging materials and damaged goods before filing a claim.